General Retreat Policies:
• Reservations are required. Book online or call (877) 355-5986 to make a reservation.
• As a 501(c)3 non-profit, Pepper Tree Retreat does not charge a bed tax. Charges to the retreat, however, are not tax deductible.
• We ask that you contribute to the quiet atmosphere of the retreat. Please use headphones if you play any audio or video device (iPod, portable DVD player, radio, CD player, etc. Please be respectful of your neighbors in surrounding rooms.
• Rooms may be reserved for a single night, or up to 60 nights. We require a two-night minimum on Fridays & Saturdays, and three or more nights may be necessary on some holiday and special event weekends. Special event/holiday weekends, and long-term reservations require different cancellation periods. Please call us directly for single night stays at the above times, as we do occasionally have them available.
• Pepper Tree Retreat is a vegetarian retreat; please do not cook or consume meat on the premises.
• The retreat is for healthy living. No drugs, alcohol, or smoking allowed on the premises.
• We accept payment by either Visa or MasterCard. Your card is charged a 50% deposit when you make your reservation. The balance is due on registration. See cancellation policy below.
• Rates are based on single or double occupancy, and include a Continental Breakfast.
• We are sorry that we cannot accommodate young children (under 12). Minors 12 – 17 must share a room with a parent or guardian. A rollaway bed for a minor may be added for an additional charge of $50 per day.
• All reservations can be made at our website online, or by calling the Pepper Tree Retreat. Reservations are on a first-come, first-serve basis, and must be secured with a valid credit card.
• Do not burn candles, incense, or other incendiary materials. No fires are allowed in any fireplace!
• Guests are welcome to store their own food in our guest refrigerator, and to prepare light meals in the kitchen. This is a shared kitchen, so complicated meals need to be cleared with the retreat staff. Guests who use the kitchen must take responsibility for cleaning up after themselves and putting away all items.
• Two guest rooms have their own kitchen--the Lennon Room, and the Stravinsky Suite. Please keep dishes washed and the kitchen cleaned; remove all your food from the refrigerator when you check out. Guests will be responsible for any breakage or missing inventory. A kitchen clean-up charge will be assessed if the kitchen is not as it was when rented.
• The Bohm Room and Lennon Room have an adjoining doorway. Rented together, these two room make a great upstairs apartment.
• We can greet and Check-In guests beginning at 3:00 pm each day, and up until 6:00pm. Early Check-In is by appointment and availability at which time we will do our best to accommodate you. Our office hours are 9:00am-11:00 am and 3:00 to 6:00pm. Please call us to make arrangements for a late Check-In after 6:00pm.
• Our Check-Out time is 11:00 am. For an additional hourly charge, we may be able to accommodate a later Check-Out time.

Cancellations:
• As a small independently owned retreat, cancellations affect us dearly. Cancellations or changes to an existing reservation will be accepted by telephone ONLY. NO cancellations via fax or Email.
• Advanced payments, less a $50 Processing Fee, are refundable when a single reservation is cancelled 72 hours prior to arrival. If a reservation is cancelled less than 72 hours prior to arrival, the full amount of the stay will be charged.
• Special event/holiday weekends and long-term reservations have a cancellation period of 7 days prior to arrival.
• Reducing the number of days of a stay is considered the same as a cancellation and you will be subject to the same policy as stated above. The minimum stay requirement will still apply.
• Early departures before the scheduled check-out date will constitute a cancellation and monies will not be refundable. Reservations for two or more rooms are considered as a single reservation. Therefore the cancellation policy will apply to a change in the reservation for each individual room.